Frequently asked

Everything you need to know about OKRs Tool.

Honest answers to the questions ops leaders, CTOs, and CFOs ask before rolling out OKRs Tool. If something's missing, email Steven directly — he's the founder, he answers fast.

32 questions answered · Updated June 2026

Getting started 6 questions

How long does setup actually take?

An afternoon for a senior operator. Set up your org structure, import OKRs from your spreadsheet, invite your team. No IT review, no procurement, no consultant required.

Most teams are running their first check-in within a week. See the full walkthrough →

What happens after I sign up?

You'll create your first OKR in about two minutes, using AI assist or one of our templates. Then you'll be prompted to invite your team and start your first check-in cycle.

The signup-to-first-OKR flow is designed so you see value before any procurement conversation needs to happen.

Can I migrate from spreadsheets, Lattice, Quantive, or another tool?

Yes. You can paste from a spreadsheet, import a CSV, or use AI to extract OKRs from any source. Objectives, Key Results, owners, current values, and target values all map cleanly.

If you're migrating from Lattice, Quantive, Workboard, or similar — see the migration guide → — or email steven@okrstool.com and the founder will help you migrate directly.

Do you offer onboarding support?

Yes — and it's included on every paid plan at no extra cost. Most teams don't need it, but if you do, Steven runs a 30-minute walkthrough covering setup, migration, and the rollout plan.

Book a session →

Do I need to write OKRs from scratch?

No. Three options:

  • AI Coach drafts OKRs from a short description of what you want to achieve
  • Templates library with real OKRs by team and stage
  • Clone from previous cycles — reuse what worked last quarter
Can I try OKRs Tool before paying?

Three ways:

  • Launch plan: free forever for 1–5 users, no credit card required
  • 14-day full-feature trial with every signup on paid plans
  • Live preview — click around a sample workspace with no signup at all

Product & features 8 questions

Can I create OKRs at company, department, team, and individual levels?

Yes. OKRs Tool is built around cascading OKRs — company → department → team → individual. Every team OKR requires a parent, so goals can't be set in isolation.

The Alignment Map shows the full hierarchy in one view.

Do you have performance reviews and 1:1s?

Yes. Performance reviews, 360 reviews, engagement surveys, and 1:1s are all included on the Expand plan.

If you're looking for a full HR platform with payroll and compensation bands, Lattice and Leapsome are broader than us. We do OKRs, reviews, and 1:1s — not the rest of HR.

What integrations do you have?

10 integrations: Slack, Microsoft Teams, Google Workspace, Jira, Asana, Linear, ClickUp, Notion, plus a full REST API and webhooks.

We also ship an MCP server so you can talk to OKRs Tool directly from Claude, Cursor, or any MCP-compatible AI assistant. See all integrations →

Does AI Coach actually help, or is it a gimmick?

It's built into the workflow, not bolted on. AI Coach drafts OKRs from your strategy, flags at-risk KRs before they miss, and generates check-in summaries for leadership reviews.

It doesn't write your OKRs for you — it makes the parts you already do faster.

Can I track historical OKR performance across cycles?

Yes. Every cycle is archived, and the Your OKR Journey report shows whether your team is getting healthier or weaker quarter over quarter.

The data behind this: goal completion across our customer base climbs from 51% in the first two cycles to 79% by the fifth. The point of historical tracking is to see whether you're on that curve.

What scoring systems do you support?

Three: binary (0/1), percentage (0–100%), and 0.0–1.0 scale. Customize per team or even per KR.

Most teams use percentage for execution KRs and binary for shipped/not-shipped milestones.

Can I manage who sees and edits what?

Yes. Roles: Admin, Manager, Member, Viewer. Plus team-based permissions so you can control which teams see which OKRs.

Role-Based Access Control (RBAC) is on every plan; full audit logs are on Expand.

Can I export my OKR data?

Yes — Excel export is available today, covering objectives, Key Results, owners, current values, target values, and check-in history.

More export formats (CSV, JSON, REST API pulls) are on the roadmap. Your data is yours: data portability is a GDPR right we honor, not a feature gate.

Plans & pricing 6 questions

What does OKRs Tool cost?

Three flat-fee plans:

  • Launch — Free for 1–5 users, forever. No credit card required.
  • Scale — $49/mo flat for 6–50 users. No per-seat fees.
  • Expand — $129/mo flat for 51+ users, unlimited. Includes SSO, SCIM, audit logs, RBAC.

See full pricing →

What is the 60% adoption guarantee?

Our strongest commitment: if your team doesn't reach 60% adoption within 30 days, you get a full refund. No forms, no disputes, no questions asked.

It's included automatically on every paid plan. Since 2024, it has never once been invoked — but it exists because we're willing to put our money where our mouth is on OKR rollouts.

Will pricing get expensive as we grow?

No. Pricing is flat — not per-user. Hire 5 more people, your bill doesn't change. Hire 50 more, your bill doesn't change.

The only time the price moves is when you cross from Scale (6–50 users) to Expand (51+ users), and even Expand is flat from 51 to unlimited users.

Do you offer annual billing or discounts?

Yes. Choose monthly or annual billing — annual saves 20% compared to monthly.

No multi-year lock-ins, no contract minimums.

Can I cancel anytime?

Yes. Cancel from your workspace settings in two clicks — no contact-sales-to-cancel pattern.

If you're on annual billing, the standard refund policy applies. See the refund policy →

Is there a setup or onboarding fee?

No. No setup fee, no onboarding fee, no implementation fee. The price you see on the pricing page is the price you pay — nothing else.

Most teams self-onboard in an afternoon. If you want a guided walkthrough, that's free too: book a session with Steven →

Security & compliance 7 questions

Where is my data hosted?

EU only. All customer data is stored in AWS Ireland (eu-west-1). No transfer to US infrastructure.

Encryption: AES-256 at rest, TLS 1.2/1.3 in transit. See full trust & compliance →

Do you have SOC 2?

Honest answer: OKRs Tool as a product is not independently SOC 2 audited, and we're not pursuing an audit in 2026.

Our entire platform runs on SOC 2 Type II-certified infrastructure: Cloudflare, AWS, Supabase, Resend. The underlying stack is audited — but the OKRs Tool application itself is not.

If you require an independent SOC 2 Type II certificate for the application layer, we're not your fit.

Is the platform GDPR-compliant?

Yes — fully GDPR-compliant by design. EU data residency, right to erasure (immediate hard delete), data portability (personal JSON, org Excel, audit log CSV, REST API), and signed sub-processor agreements.

See the full GDPR page →

Can I get a Data Processing Agreement (DPA)?

Yes, and it's free for all paid customers.

Email info@okrstool.com with your company name and signing authority. Standard DPAs are typically signed and returned within 2 business days. Custom-negotiated versions take longer.

Do you support SSO and SCIM?

Yes — on the Expand plan.

SAML 2.0 SSO works with Entra ID (Azure AD), Okta, and Google Workspace. SCIM provisioning for automated user lifecycle. Plus role-based access control and audit logs on every Expand workspace.

Do you support multi-factor authentication?

Yes. TOTP-based 2FA is available on every plan and can be enforced org-wide. AAL1 and AAL2 step-up authentication supported for sensitive actions.

Where can I see your sub-processors?

Publicly listed at /sub-processors. You can subscribe to be notified before any sub-processor is added or changed.

Support 5 questions

What's support like?

Fast and human. Email support included on every plan; we aim to respond within 1–2 hours during EU business hours.

Most messages get a reply from Steven directly — he's the founder, not a support layer.

Can I talk to the founder directly?

Yes. Steven runs 30-minute walkthroughs with prospects who are evaluating tools and want a no-pitch conversation. He'll tell you honestly whether OKRs Tool fits — or point you to the right alternative.

Book a slot →

Where's the knowledge base?

At kb.okrstool.com. Covers product setup, integrations, and the most common operational questions.

For OKR theory and frameworks: blog, guides, templates, and the OKR glossary.

Do you have free OKR tools I can use?

Five, all free with no signup:

Where's your roadmap?

Publicly visible at /blog/product-roadmap. We ship most features within 1–2 weeks of committing to them. Recent releases at /blog/whats-new.

Still have a question?

Ask Steven directly.

If something's missing from this page, email steven@okrstool.com — you'll get an answer from the founder, usually within a couple of hours.